General Information

Novados Swim's operating office hours are Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Any messages received outside of operating hours, will receive a response the following business day.

Payment Methods

Novadosswim.com uses Secure Socket Layer (SSL) encryption to scramble credit card information so that customer transactions are safe and secure. We accept the following forms of payment for online purchases:

•    Visa
•    Mastercard
•    American Express
•    Discover

Processing Time

While expedited shipping is what we strive for, all Novados Swim crochet swimwear is made-to-order. Depending on material availability and order quantities, each piece may take up to 5 - 10 business days to create before shipping. 

Care Instructions

While all swimsuits are quality tested to withstand water submergence, we do not recommend for extended periods in the water. Swimming is not recommended for more than 10 minutes continuously in the crochet pieces to prevent stretching and color fading.

Damages

Novados Swim guarantees its clothing to be free from damage or manufacturer defect for the first 30 days from date of order as long as you follow our care instructions. Our Crochet suits are delicate and experience normal "wear and tear" over time.

If you receive a damaged or defective item, ie., Loose stitches, exposed yarns, etc. please notify us within 5 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost.

Please contact Novados Swim for damages that occur after 30 days for more information and pricing. We are generally only able to repair items within 6 months after purchase, as we may not have the hardware or yarn to make replacements after this time period.

All Items being returned for repair MUST BE CLEAN upon receipt. Soiled damages will be returned to owner as is. 

Sale Price Policy

The price shown on the web site at the time of purchase is the final purchase price, no exceptions. If the price of an item has changed since you purchased that item(s), the new prices are not transferrable to any previous orders. We do not offer price adjustments.

Promotional Codes

On the checkout page above the Order Summary section, you may enter valid promo codes. Novados Swim promo codes are case sensitive so please be sure you are entering them correctly.

After you have applied your promo code, please make sure you see the code applied to your order in the Order Summary section before proceeding to checkout. Only one promotional code can be used per order.

After an offer has expired, we are unable to honor the promotion on future orders. Additionally current promotions are unable to be applied to previous purchases. If you are exchanging items that you used a discount code on, we will apply the original code on the exchange order, but only for an equal number of items.

PLEASE NOTE: In order to receive information on the latest Novados Swim offers, and promotions, make sure you have signed up to receive our emails, additionally following us on Facebook, Twitter, and Instagram will ensure you are receiving ALL of our special offers!